Mail-in repairs that are not properly disassembled will be returned to the sender for further disassembly at customer's cost. * Backlight should be removed from LCD and sent alone, any frames, or films attached to the backlight should be removed also, the CCFL should be exposed, send only CCFL lamps with attached wiring and connectors and plastic or aluminum rail it sits in. * Make sure that the assemblies are packaged well so that they do not bend or break during shipment.
STEP 4: We typically repair the assembly in 1-3 days, and return it using whichever shipment method is specified in the order. Remember, do not send the the entire unit or LCD panel, only the intact lamp assembly in the metal channel it is housed in. All components of the original backlight assembly (CCFL lamps, end caps, wires, and connectors) must be included in shipment. Include a copy of the invoice that was e-mailed to you when you placed your order, or write your 5 digit order number on the outside of the box (backlights sent in without order identification will be immediately returned to sender and not repaired). STEP 3: CAREFULLY PACKAGE (use a sturdy box, no envelopes) and ship the assembly to our facility. IF YOUR CCFL LAMP IS A SHAPED LAMP THAT HAS BENDS (C-shape, L-shape, U-shape, etc) PLEASE CONTACT US BEFORE YOU PURCHASE. PLEASE NOTE, THIS SERVICE IS PRIMARILY INTENDED FOR STRAIGHT LAMPS. if there are 2 CCFL tubes sitting in a "C" channel together, this will be considered 1 dual lamp assembly) repair and the quantity. This is refering to how many CCFL tubes are sitting together in 1 "C" channel. STEP 2: Place an order for the appropriate size (single, dual, or triple lamp. STEP 1: Remove the lamp assembly/assemblies from your display intact with the metal "C" channel that houses the lamp assembly (We do not accept receipt of LCD panels, backlight must be removed). The repair service price includes inspection of all components, new CCFL lamp or lamps, and replacement of other parts if necessary as well (except for metal or plastic C channel rail that houses the CCFLs. If soldering and repair is not your forte, then we suggest leaving it to the pros and mailing your assembly in to our repair service. Many of our customers haven't the time, tools, or patience to repair their CCFL lamp assemblies and opt for our technicians to handle this service.
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